Please read for privacy info.
Last Updated: 26 December 2025
ChatBot Ninja (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring you understand how your data is collected, used, and safeguarded. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal data when using ChatBot Ninja and any related services.
By accessing or using ChatBot Ninja, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
When you create an account or use ChatBot Ninja, you may provide:
- Name
- Email address
- Business information
- Website URLs
- Training content you upload to your chatbot
- Custom avatar or media files (optional)
1.2 Information Collected Through ChatBot Interactions
When visitors interact with your deployed chatbot, we may collect:
- Chat messages and conversation logs
- Lead information voluntarily provided by visitors (e.g., name, email)
- Visitor location data (country, region, city)
- Referring webpage
- Timestamp and session metadata
This data is collected to power the chatbot’s functionality, analytics, and lead‑capture features.
1.3 Automatically Collected Information
We may collect technical data such as:
- IP address
- Browser type
- Device type
- Operating system
- Usage patterns
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information to:
- Provide, operate, and improve ChatBot Ninja
- Train and personalize your chatbot
- Deliver real‑time analytics and chat session logs
- Send automatic lead notifications
- Enhance customer support and troubleshooting
- Maintain security and prevent misuse
- Comply with legal obligations
We do not sell personal data.
3. How We Store and Protect Data
We use industry‑standard security measures to protect your information, including:
- Encrypted data transmission (HTTPS/TLS)
- Secure data storage
- Access controls and authentication
- Regular monitoring for vulnerabilities
While no system is 100% secure, we take reasonable steps to safeguard your data.
4. Data Sharing and Third Parties
We may share data with:
- Service providers who help us operate the platform (e.g., hosting, analytics, email delivery)
- Legal authorities if required by law
- Integration partners only when you explicitly enable them
We do not sell or rent personal information to third parties.
5. Your Rights
Depending on your location, you may have rights under GDPR, CCPA, or other privacy laws, including:
- Access to your data
- Correction of inaccurate data
- Deletion of your data
- Restriction or objection to processing
- Data portability
- Opt‑out of data sale (CCPA)
To exercise these rights, contact us at: [Insert Contact Email]
6. Data Retention
We retain data only as long as necessary to:
- Provide our services
- Comply with legal requirements
- Resolve disputes
- Improve platform performance
You may request deletion of your account and associated data at any time.
7. Cookies and Tracking Technologies
ChatBot Ninja may use cookies or similar technologies to:
- Maintain session functionality
- Improve performance
- Analyze usage patterns
- Support analytics features
You can control cookie settings through your browser.
8. Children’s Privacy
ChatBot Ninja is not intended for children under 13 (or the applicable age of digital consent). We do not knowingly collect data from children.
9. International Data Transfers
If you access ChatBot Ninja from outside the United States, your data may be transferred to and processed in the U.S. or other jurisdictions with different data protection laws.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent version. Continued use of ChatBot Ninja constitutes acceptance of any changes.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us at:
Starpond Inc.
sales@starpond.com